Inovonics, the provider of mobile duress solutions for healthcare and beyond, have created a set of best practices for industries to follow. They provide solutions for industries that are at high risk for criminal incidents. As violent incidents can be unpredictable in the workplace, Inovonics and their mobile duress systems help to create solutions to the situations that industries face.
According to Security Info Watch, healthcare workers are much more likely to become victims in the workplace. Eric Banghart, senior business development manager for healthcare at Inovonics, said that healthcare workers have to be especially careful in certain departments. Incidents in the ER, behavioral health and mental health departments are much more likely to take place than in other healthcare environments.
Crimes that occur within healthcare facilities have increased by 37 percent within just two years. Crimes have increased in many different forms, including: larceny, theft, assault, vandalism and sexual assault. Unfortunately, it’s a fact that has to be faced.
To help healthcare workers, and others who work in campus-style environments, Inovonics offers Radius Enterprise Mobile Duress (EMD). When a worker feels threatened in their environment, they simply press a button on a wearable pendant. This action alerts security or public safety so that they may pinpoint the incident location and respond.
Inovonics’ best strategies for mobile duress have been a result of the company’s research. However, much of their research came from the feedback of their customers. These are all practices that organizations can use to come to terms with their safety concerns in the workplace.
1) Acceptance. It’s important that offices and campuses of all kinds realize the importance of security. Security needs should be addressed on a number of different environments, including: healthcare, schools, offices, retirement communities, factories, hospitality and more.
2) Extend Beyond Physical Asset Protection. Effective security programs include a unique blend of security solutions. This may include: access control, video surveillance and intrusion detection. Inovonics’ EMD adds an additional layer of security that focuses on individual security.
3) Include Security in All Areas. It’s important to extend coverage to entire facilities, and not just one specific area. EMD systems are most effective when they are all inclusive.
4) Prepare for Enterprise-Grade Duress Systems. It’s important to plan for the future. Make sure that your solution can meet the needs of your growing organization. Not only that, but it’s important to make sure that your security solutions are monitored and backed-up as necessary.
5) Develop Policies and Procedures. Educate your staff on the importance of their security. Make sure that their ongoing education remains a priority within the organization.
6) Think Individual Risk Reduction. Make sure the person who is most at risk is a part of the process. Talk to them. Listen to their concerns. By knowing the problems that they face, implementation can be a success.
7) Make Integrated Security a Top Priority. EMD should integrate seamlessly into the environment. It should provide the best solution to survey and analyze events. Overall, it should work to meet personal safety and security goals of the organization. However, it does require commitment to not only company security, but individual security for each staff member.
Which technology is right for voice? Which one is right for instant messaging? These questions are often asked before deploying the latest Unified Communications (UC) technology. However, while these questions are popular, they might not be the right ones ask. Before making the decision to use the latest UC solution, truly ask yourself, why should my organization use UC, and what goals will it allow my organization to reach?
According to Information Week, IT professionals tend to look at these four details when deciding on a UC solution:
While all of these details are very important, these only help to reach short-term goals for any business or organization. Long-term goals tend to include improved collaboration and overall better customer satisfaction. By asking how UC can improve your business long-term, you are more likely to see the results that you’re looking for, including a return on investment.
To minimize your communications costs and improve customer satisfaction, try MaxCS Private Cloud. For new and existing customers, this new cloud-based VoIP PBX and Contact Center allows customers to reduce IT and lower costs. It comes equipped with the following features:
Ask yourself the right UC questions, and get all the right answers from Capture Technologies. We are dedicated to helping you find the right UC solution for your business. Call us to find out more about AltiGen’s MaxCS Private Cloud and our other communications solutions.
With Black Friday coming up in just a couple of days, the safety and security of mall shoppers should be the number one priority. As “active shooter” incidents continue to happen in shopping areas, new security measures must be taken. Fortunately, government officials are actively preparing malls and shopping centers around the country.
After a mall shooting in New Jersey earlier this month, private mall security firms aren’t taking any chances now. Law enforcement agencies have been urging firms to strengthen their security. With lock down drills and added employee crisis training, malls are properly preparing themselves for any incident.
Recently in New Jersey, a gunman entered a mall and fired six shots before taking his own life. According to WBCO, no one else was hurt. However, this incident has brought more attention to mall security, and the importance of preparedness.
While one manager knew just what to do, others were shocked and unprepared. A manager for Soma Intimates said that they had never been properly trained for safety and security. One store manager did manage to use their instinct though. Manager, Daisy Rodriguez locked the doors and hid in the back of the shop.
However, not everyone’s instinct will automatically kick in. That’s why government security officials are ramping up security for mall shoppers. Just this month, the U.S. Federal Bureau of Investigation’s 56 field offices will be meeting with local police officers and security professionals. This month, DHS officials will be training Sacramento, Calif. malls with expanded security exercises.
In just eight years, “active shooter” incidents have reached an all time high. Between 2000 and 2008, the average for shooter incidents had been five incidents per year. Now the number has tripled. That’s why today it’s time to take our safety and security seriously.
Call Capture Technologies for all your security needs. We proudly carry a variety of security solutions, including network security cameras and emergency duress systems. We are dedicated to making your community a safer place.
The National Emergency Number Association (NENA) has recently held their latest event: ICE 8, which focused on the progress of Next Generation 911 (NG911). NICE Systems participated in the event, from November 4-8, where the company was able to confirm interoperability of their NG911 recording solutions. Now, NICE Systems has a wide array of i3 interfaces, and complete compatibility for logging IP-based NG911 communications. While testing NG911 was a main focus of the event, the main goal was to see where the technology may be lacking.
According to the Sacramento Bee, communications will include voice, video and text. ICE 8 focused on testing these communications, as well as interfaces for logging and recording. These capabilities would allow multimedia and call data to be sent directly to Public Safety Answering Points (PSAPs).
However, the event wasn’t necessarily put in place to ensure that NG911 features were working properly. Urgent Communications reported that in fact, the testing was put in place to find out what may be broken. Michael Smith, the chief technologist for DSS Corp. and chairman of the ICE 8 Committee said that essentially it was all about “exposing the warts” of NG911.
Another goal of the committee was to make sure that all the standards were up-to-date. The ICE 8 committee wanted to create a process that would generate feedback to not only result in better standards, but also to eliminate confusion.
NENA also wanted to demonstrate the differences between NG911 and E911. According to Roger Hixon, NENA’s technical services director, NG911 will provide better logging and recording capabilities. Hixon explained that E911 has limited logging and selective routing. NG911 was specifically designed to log each individual component within a PSAP system. While Hixon is pleased with NG911, he would like the technology to eventually be able to generate reports on demand.
Dozens of public safety service providers were able to attend and test NG911 features. NENA President Bernard Brown, ENP said that new capabilities would improve emergency responses for all citizens. Eric Hines, Vice President of NICE Security Group also attended, and commented on the importance of the event in general. Ultimately, the technology would give public safety agencies flexibility, and the opportunity to use a variety of NG911 solutions.
For all of your logging and recording needs, contact Capture Technologies. We are proud to be your local experts in recording and NG911 technologies.
Within the last year, 88 percent of K-12 schools have made significant changes to their security. Along with schools, hospitals have made changes as well. 52 percent of hospitals and healthcare institutions have modified their security in some way. Changes and upgrades to access control solutions, panic alarms, emergency notification systems and video surveillance solutions have been just the beginning of the changes that are being made. The mass shooting at Sandy Hook Elementary has unfortunately brought these changes to American communities. Fortunately, for integrative security, Capture Technologies provides solutions.
According to Campus Safety Magazine, 41 percent of Campus Safety K-12 survey takers have made, or will make many changes in the future to their school’s security plan in direct response to the active shooter at Sandy Hook. 47 percent said that they have or will make additional changes. In schools and districts big and small, they are taking their security seriously.
For hospitals and healthcare institutions, the response has been less immediate. However, more than half of these organizations have chosen to change their security plans due to the shooting. Their main focus has been on their public safety and emergency management programs.
While the shooting at Sandy Hook Elementary certainly wasn’t the only tragic incident last year, no other tragedy has had the same type of reaction within these organizations. Even after Hurricane Sandy, the Boston Marathon bombing and the Santa Monica, Calif. College mass shooting, response and security upgrades were only made between 27 to 39 percent.
As security needs change and evolve, organizations will continue to upgrade their solutions and services. Upgrading to new solutions, or integrating solutions will help to ensure the safety of students, faculty, staff and patients. At Capture Technologies, we understand these needs. We offer a variety of different security solutions for both education and healthcare. Ask us about our surveillance cameras, emergency duress solutions or access control systems. We are dedicated to making your community a safer place.
For printing a high volume of cards and badges, London’s Marybone Cricket Club (MCC) has selected Datacard Group and their new partner: Bannerbridge Plc. MCC currently provides thousands of accreditation badges to Lord’s Cricket Ground in London. After MCC discovered that their current ID printing solution was reaching its end-of-life, they knew that they needed a new, high quality solution, like Datacard Group’s SD260™.
Ultimately, MCC chose the SD260™ because of its reliability. Since they print over 7,000 cards every year, they needed something with a newer printing technology that would be able to handle each of their print jobs. As they provide badges and accreditation for hundreds of events and cricket matches each year, they needed a new printer that would be durable and long lasting. MCC knew it was time for an upgrade. For MCC, it was time for the SD260™.
The SD260™ is the perfect solution for high volume print jobs. Not only that, but it saves time and increases efficiency. It creates crisp and vibrant ID cards with Datacard’s TrueMatch™ printing technology. The SD260™ can handle any print job as it prints 33 percent faster than other printers within the same class.
Features for Datacard’s SD260™ include:
If you’re looking for the right ID printer for all of your high volume printing needs, call Capture Technologies. We proudly carry Datacard Group’s ID printing products, as well as many other ID card printing solutions. We are dedicated to keeping your job simple, and to making your community a safer place.
What better way to appreciate veterans than to provide them with identification that gives them all the benefits that they deserve? Military ID’s are the key to veteran benefits, like free meals and discounts. Today, in cities around the country, restaurants, national parks, barbershops and many other businesses are offering free perks. However, each patron must have a valid veteran’s ID, and each state must have the right tools to provide it to them.
Because veteran ID’s are so incredibly important to those who have served our country, some states are making it even easier to obtain them. For example, the New York State Department of Motor Vehicles is now offering an option to show veteran status on driver’s licenses. As Wayne Post recently reported, this option makes it simpler and easier for veterans to receive benefits at businesses around the country.
The veteran status option for driver’s licenses is also available in several different states. However, some states, like California, are still waiting for new legislation to make this service available to veterans. According to Military Benefits, all states are working on creating simpler solutions for veteran IDs.
New legislation undoubtedly helps veterans in the identification process, but new ID printers can help as well. Our latest ID printer from Datacard, the SD460, will be available after November 15, 2013, with government issued IDs in mind. This new printer offers the science of security and durability, while offering new problem-solving feature sets to ensure customer printing success.
In order to fully appreciate our veterans, simpler solutions like these need to be available. Veterans should not have to wait in order to get the benefits they deserve. If you’re looking for a new ID solution, give Capture Technologies a call! We are dedicated to providing the latest in ID technology, including ID printers, smart card technology and more.
Do you know what your ID plans are? While proximity cards have been popular amongst universities, government agencies and corporations, many now are making the switch to contactless cards. As technology evolves, new solutions provide better ways to keep information and identities safe and secure. Contactless smart cards are the latest solution for access control technology.
According to Secure ID News, U.S. federal agencies are now replacing their proximity cards and magnetic stripes with contactless smart cards in order to comply with government mandates. HID Global’s product manager Stephane Ardiley supports their switch, and the transitions of countless other agencies. However, she has expressed that it may take years for contactless smart cards to completely over take proximity cards.
It’s true, smart card migration might take a while. Security and ID experts agree that contactless smart cards are needed to keep data secure, but smart cards are not nearly as popular as they should be. Migration has been delayed, but there’s more than one possible reason. While some say that the switch to contactless is too costly, others blame security integrators. Some are even saying that there just hasn’t been enough of a push.
The push is happening now. As industries are discovering that their data can easily be hacked into, they’re recognizing that they need something new. Proximity cards are still popular out of convenience, but they don’t have to be. Contactless cards are resistant. The data in each card is encrypted and impossible to duplicate. According to Ardiley, the communication between the card and the reader is entirely secure.
Don’t let your organization fall behind. While switching physical access systems can be a difficult process, we will give you the solution and the price that works best for you. Ask us how your organization can make the switch to contactless smart cards, and start making your business more secure today.
Fraud prevention and identity authentication are just two of the top issues that organizations face today. With the help of Verint Systems Inc. and their new acquired company, Victrio, a new solution can be created to help companies to achieve their goals. With this new, unique combination of technology, voice biometrics and predictive analytics with workforce optimization solutions can be provided to the public.
The new solution focuses on risk management, fraud prevention and identity authentication. This means that the risk for fraud is significantly reduced, while safeguarding the customer identity. The Victrio solution creates predictive analysis to detect and predict fraud before the crime is committed. It also provides a new generation of voice biometrics, which authenticates customers without caller interruption.
Verint solutions compliment their technology with fraud and risk analytics. Their solutions include, facial recognition, speech analytics and video analytics. Verint also has years of experience implementing their analytics solution across a wide variety of industries, including retail and government.
This new acquisition allows Verint to enhance their already impressive fraud and risk protection portfolio. The combined solution allos them to catch theft more effectively. It also allows customers to have advanced capabilities, while also having one comprehensive solution to address identity issues.
If you’re looking for a voice solution, ask us about our other Verint products. We proudly provide voice and call recording products to a variety of different industries. Call Capture Technologies to find out more. We are dedicated to making your business a safer place.
Crimes against banks are evolving. While physical banks can stay secure with access control and guards, ATMs and online services are left open to the public, making them vulnerable targets for crime. However, there are several different ways in which we can keep ATMs and kiosks safe.
Jenny Mansson, Business Development Director for Banking and Finance for Axis Communications has some insightful tips on how we can work for keep remote banking areas secure. According to Asmag.com, Mansson said that remote banking crime will continue to happen unless extra measures are taken. Hiring security guards doesn’t solve issues like skimming, or other misuses. However, video surveillance, access control, anti-skimming software and protective ATM hardware can help to solve issues.
Banks should also be looking at their existing security systems and questioning whether or not an upgrade or integration may be necessary. ATMs should all be updated to IP technology to ensure that bank and security professionals can view images clearly and more effectively. Lighting can often be an issue with old and outdated security solutions. Making the switch to IP can fix that problem.
IP solutions help banks to solve crimes. For example, a bank in Italy, Banca d’Alba, was recently victim to a gas explosion. However, the bank had installed Axis Communications’ security cameras both in and outside of the building. The cameras survived the explosion, and were able to give more insight about the crime that occurred.
Analytics can also help to prevent crime. Alerts can be set to notify banking staff when customers are lingering in the lobby. Analytics can also be used in this way to save money, and keep their parking lots and lobbies free of crime. For example, if too many vagrants are standing around an ATM, customers will go somewhere else. With analytics, banking professionals can be notified and may then call the police to remove unwanted guests.
Updating technologies and making sure the correct software is installed are just a couple of ways that banks can make their ATMs safer. Don’t let your bank become a victim. Give Capture Technologies a call, and ask us about our banking security solutions.
In today’s world, emerging threats are everywhere. However, with new technologies and fully trained police officers, innovation can be utilized and security can significantly be improved. Security expert, Kim Majerus, recently told Urgent Communications about the importance of innovation and the willingness to use new solutions to improve public safety efforts.
Training and funding have been the two hurdles that have blocked the way for public safety officials to advance in technological developments. Yet, according to Majerus, these investments will have huge returns. An overall investment in public safety means that government officials will not have to make tough choices later on. If an investment is made towards public safety, the entire community benefits, on both the state and local level.
Now more than ever, government agencies need real time communication. Without communication between police forces, fire departments, EMS and other departments, lives can be lost. This is why integrating video-conferencing, VoIP and mobile technologies are truly key in creating a new climate, and a new future for public safety.
Recently, the Republican National Convention in Tampa, Fla. Decided to integrate new technologies into their public safety strategy, and they found much success. By using voice, instant messaging, smartphones and tablets, they were able to act quickly and more efficiently. Law enforcement officials were able to share video and report live incidents, ensuring the safety of all those who attended.
At Capture Technologies, we believe that integration is key for public safety. That’s why we offer a variety of new technologies to make sure citizens are safe. We offer NG911, CaseCracker, call recording, quick deployment, smartphone surveillance and much more. Call us to find out more on how we can make jobs easier for public safety officials.
Security doesn’t have to be difficult. OpenEye keeps making it easy, with their new CM-M806 IP HD PTZ indoor camera. Unlike other security cameras, it’s lightweight, and easy to install to make securing your facility as easy as possible.
The CM-M806 is ideal for pole mount installations and drop ceiling installations. It also provides clear 1080 images that use Sony’s wide dynamic range sensors. It’s also easy to integrate with existing security camera systems.
Other features include:
OpenEye is the leading provider of video security solutions, and Capture Technologies is a proud provider of their products. Capture carries both indoor and outdoor security camera solutions. With our options, you’ll be able to see crystal clear images of your footage. Whether its day or night, you can rely on Capture Technologies’ products to capture the action every single time.
With new advances in security technology, there are limitless possibilities as to what you can capture. Whether you’re looking o keep buildings secure, prevent vandalism and crime, or to simply keep an eye on staff members, Capture Technologies has a solution for you.
Call Capture Technologies for more information on OpenEye, or other video security products. We are dedicated to keeping your community safe and secure.
Businesses are moving to the cloud. It’s a trend that isn’t going away. Its ease of use, mobility and lowered costs, make migrating to the cloud appealing for any company, large or small.
Analysts and experts agree that the move to cloud services has a number of benefits. In fact, they predict that soon over half of all new IT service desk tools will be cloud-based services. This is why AltiGen’s MaxCS Private Cloud is now available for new and existing customers. It makes communications easy, while creating a simpler solution for IT departments.
According to Information Week, the advantages of cloud-based services far outweigh the risks. With cloud-based services, upgrades can be made quickly and easily. Cloud-based systems save time. With premise-based systems, customers often have to wait for software upgrades, and hardware will have to be maintained. However, with this system, there is no hardware involved, making it easy to upgrade at any time.
It’s secure and mobile friendly as well, allowing IT professionals to perform their jobs more effectively. It also saves money, as it allows for better and easier management, optimization and low-cost SIP trunks. Cloud-based systems simplify the process, letting you manage your solution with ease. With MaxCS Private Cloud, maintenance and costs are significantly reduced.
MaxCS Private Cloud provides all of these benefits and more. It serves as an inclusive subscription-based solution. New customers will be able to use a highly intuitive communications system that stimulates productivity in the workplace, while making tasks easier for IT departments. Existing customers can enjoy all the same features as they did before, and easily migrate to the cloud at a low cost. Features for call centers and businesses include audio conferencing, VoIP, intuitive applications, mobile PBX and more.
Whether your company is large or small, we have a communications solution that will fit your needs and save you money. Call Capture Technologies to find out more about cloud-based services and MaxCS Private Cloud.
Local, state and national officials will all be showing some extra support for school safety this month. On October 20-26, The National School Safety Center is recognizing School Safety Week, and motivating key policymakers to make sure that schools stay safe and students stay productive.
The National School Safety Center’s goal for the campaign is to keep schools free of crime and violence, while also improving discipline for the students. Of course, schools generally have a plan to ensure safety, but this initiative ensures that safety measures and plans are followed through with and implemented effectively.
Schools need an ongoing and updated plan for a variety of reasons. They need plans and programs for crisis preparation, crime prevention and in-service training. The National School Safety Center focuses on planning with students, administrators and parents to make sure that all are invested in the safety of their schools.
Strategies for school safety often emphasize involving students in the crime prevention and safety planning process. Suggested programs say that schools should encourage students to be accountable for their actions, while taking pride in the school that they attend. Students can be involved by being allowed to be active board members and deciding which crime prevention projects the school should fund.
Getting the community involved is another important part of the process. By getting community members involved, “Neighborhood Watch” programs can be developed. This way, local residents can mobilize and advocate for the safety of their neighborhoods and schools. Public opinion polls even show that “Neighborhood Watch” programs, and community involvement in schools can improve the overall outlook on school progress.
These programs also place an emphasis on inviting board members and law enforcement officers to visit the school and take an active interest in school safety. With the guidance of safety experts, schools may more effectively address problems. Administrators may also include safety directly into the curriculum to teach students about the importance of safety while they are in the classroom.
Social media sites can be addicting. However, they can slow down productivity for some employees. That’s why employers are choosing Verint’s Impact 360 Recording software to keep an extra eye on employee internet use. With Impact 360, employers can ensure that productivity remains high.
One company that chose Impact 360 gave their employees fair warning, before implementing the software. The Australian Tax Office (ATO) even warned their workers that they should not be using devices on the corporate Wi-Fi network. If employees chose to, they could expect to be followed by their employers.
According to The Sydney Morning Herald and ITPro, ATO uses Impact 360 Recording software to grab specific images of an employee’s online activity. They deployed the software at a Genesys call center system that is used by 7,000 customer service staff members.
As social media continues to grow in popularity, company and call center policies will have to adapt to new standards. As companies like ATO have discovered, employee’s disproportional use of social media sites can have a negative effect in the workplace. As times continue to change, more companies may be implementing Verint’s Impact 360.
Verint’s Impact 360’s main purpose is to ensure that productivity is maintained in the workplace. Call centers use the software not only to keep tabs on their employees, but also make that employees stay sharp. Through recording, workforce optimization, quality monitoring and many more features, call centers can create the workforce that they need to accomplish their goals.
Datacard Group has announced that the Government Printing Works in South Africa will be utilizing the Datacard® MX series card issuance and delivery systems for its new smart ID card program.
Replacing their current green bar-coded paper ID books, South Africans will be able to receive a smart ID card replacement in initially 27 locations throughout the country, ramping up to more sites in order to issue 38 million smart ID cards over several years. The smart ID cards add many more security features than the previous paper documents, and will feature a dual-interface chip, as well as fingerprint biometrics and biographic data – making it difficult for any forgery. South African citizens will also receive their new card in five to 10 days, compared to the 47 days it took for the paper documents to be produced and delivered.
The microchip in the smart ID card will also enable the card to be used to access other government services such as electronic health records.
Datacard Group worked with Altech Card Solutions in South Africa to implement this project, proposing a solution and product configuration that meets the South African government’s specifications for enhanced security features, as well as the criteria for speed and improved quality. The transition to a card-based system is more secure than the previous paper-based ID documents and offers citizens of South Africa much more functionality and durability.
Many more are sure to follow as governments continue to demand a more secure identification card. Ask Capture Technologies how to help government agencies to print flawless identification cards that help to keep identities secure. Call us to find out more information on central issuance.
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