Inovonics, the provider of mobile duress solutions for healthcare and beyond, have created a set of best practices for industries to follow. They provide solutions for industries that are at high risk for criminal incidents. As violent incidents can be unpredictable in the workplace, Inovonics and their mobile duress systems help to create solutions to the situations that industries face.
According to Security Info Watch, healthcare workers are much more likely to become victims in the workplace. Eric Banghart, senior business development manager for healthcare at Inovonics, said that healthcare workers have to be especially careful in certain departments. Incidents in the ER, behavioral health and mental health departments are much more likely to take place than in other healthcare environments.
Crimes that occur within healthcare facilities have increased by 37 percent within just two years. Crimes have increased in many different forms, including: larceny, theft, assault, vandalism and sexual assault. Unfortunately, it’s a fact that has to be faced.
To help healthcare workers, and others who work in campus-style environments, Inovonics offers Radius Enterprise Mobile Duress (EMD). When a worker feels threatened in their environment, they simply press a button on a wearable pendant. This action alerts security or public safety so that they may pinpoint the incident location and respond.
Inovonics’ best strategies for mobile duress have been a result of the company’s research. However, much of their research came from the feedback of their customers. These are all practices that organizations can use to come to terms with their safety concerns in the workplace.
1) Acceptance. It’s important that offices and campuses of all kinds realize the importance of security. Security needs should be addressed on a number of different environments, including: healthcare, schools, offices, retirement communities, factories, hospitality and more.
2) Extend Beyond Physical Asset Protection. Effective security programs include a unique blend of security solutions. This may include: access control, video surveillance and intrusion detection. Inovonics’ EMD adds an additional layer of security that focuses on individual security.
3) Include Security in All Areas. It’s important to extend coverage to entire facilities, and not just one specific area. EMD systems are most effective when they are all inclusive.
4) Prepare for Enterprise-Grade Duress Systems. It’s important to plan for the future. Make sure that your solution can meet the needs of your growing organization. Not only that, but it’s important to make sure that your security solutions are monitored and backed-up as necessary.
5) Develop Policies and Procedures. Educate your staff on the importance of their security. Make sure that their ongoing education remains a priority within the organization.
6) Think Individual Risk Reduction. Make sure the person who is most at risk is a part of the process. Talk to them. Listen to their concerns. By knowing the problems that they face, implementation can be a success.
7) Make Integrated Security a Top Priority. EMD should integrate seamlessly into the environment. It should provide the best solution to survey and analyze events. Overall, it should work to meet personal safety and security goals of the organization. However, it does require commitment to not only company security, but individual security for each staff member.
Which technology is right for voice? Which one is right for instant messaging? These questions are often asked before deploying the latest Unified Communications (UC) technology. However, while these questions are popular, they might not be the right ones ask. Before making the decision to use the latest UC solution, truly ask yourself, why should my organization use UC, and what goals will it allow my organization to reach?
According to Information Week, IT professionals tend to look at these four details when deciding on a UC solution:
While all of these details are very important, these only help to reach short-term goals for any business or organization. Long-term goals tend to include improved collaboration and overall better customer satisfaction. By asking how UC can improve your business long-term, you are more likely to see the results that you’re looking for, including a return on investment.
To minimize your communications costs and improve customer satisfaction, try MaxCS Private Cloud. For new and existing customers, this new cloud-based VoIP PBX and Contact Center allows customers to reduce IT and lower costs. It comes equipped with the following features:
Ask yourself the right UC questions, and get all the right answers from Capture Technologies. We are dedicated to helping you find the right UC solution for your business. Call us to find out more about AltiGen’s MaxCS Private Cloud and our other communications solutions.
With Black Friday coming up in just a couple of days, the safety and security of mall shoppers should be the number one priority. As “active shooter” incidents continue to happen in shopping areas, new security measures must be taken. Fortunately, government officials are actively preparing malls and shopping centers around the country.
After a mall shooting in New Jersey earlier this month, private mall security firms aren’t taking any chances now. Law enforcement agencies have been urging firms to strengthen their security. With lock down drills and added employee crisis training, malls are properly preparing themselves for any incident.
Recently in New Jersey, a gunman entered a mall and fired six shots before taking his own life. According to WBCO, no one else was hurt. However, this incident has brought more attention to mall security, and the importance of preparedness.
While one manager knew just what to do, others were shocked and unprepared. A manager for Soma Intimates said that they had never been properly trained for safety and security. One store manager did manage to use their instinct though. Manager, Daisy Rodriguez locked the doors and hid in the back of the shop.
However, not everyone’s instinct will automatically kick in. That’s why government security officials are ramping up security for mall shoppers. Just this month, the U.S. Federal Bureau of Investigation’s 56 field offices will be meeting with local police officers and security professionals. This month, DHS officials will be training Sacramento, Calif. malls with expanded security exercises.
In just eight years, “active shooter” incidents have reached an all time high. Between 2000 and 2008, the average for shooter incidents had been five incidents per year. Now the number has tripled. That’s why today it’s time to take our safety and security seriously.
Call Capture Technologies for all your security needs. We proudly carry a variety of security solutions, including network security cameras and emergency duress systems. We are dedicated to making your community a safer place.
If you are going on vacation for several days, a week or more, do you know what you should do to prepare to be out of the office? Our friends at Garner IT Consulting in Florida have a process they use and Clare Computer Solutions would like to share their tips with you. Take these ideas and create a document for your own company. Use it, tweak it and over time you will have a perfect “Out of Office Policy”.
* Inform clients/customers that you will be out of the office prior to leaving. This can be done via mass email, phone, or at a monthly meeting.
*Organize your workstation and prepare notes for what needs to be accomplished when you return to the office.
*Be sure your work is caught up and the proper team member has everything required, if they need to carry out a task for you.
*Make sure your supervisor knows where you will be going and how you can be contacted while you’re out of the office.
*Set up Out of Office Email Replies, this way if someone contacts you via email they know you’re out, when you will return, and who they should contact in your absence. (Replies should be set up for both your team members and those that contact you from outside the office.
*Set up a voicemail stating that you’re out of the office and provide the same information used in your email reply.
*Lastly, Have Fun and Relax!
These steps may be common sense, but we feel they are a helpful reminder when leaving the office. It is common courtesy to inform your clients and co-workers that you will be out of the office. If you have any further questions regarding out of office tips or have any tips you would like to share, just contact us!.Written by Dawn West
The post Out of the Office Tips appeared first on IT Consulting & Planning Blog | San Ramon, All East Bay.
Windows XP was a home run for Microsoft. It was reliable and became ubiquitous in the marketplace. However, its popularity is actually causing a dangerous situation for businesses hesitating to migrate from that familiar OS to later versions. Time is running out on XP – Microsoft will no longer support it after April 2014. Here are three reasons why your business should have a migration plan now.
Unsupported OS Means Higher Costs
Internal costs for supporting any technical product not supported by the manufacturer are high, and they get higher the longer the unsupported products are in service. Troubleshooting is difficult, and often leads to inelegant “workarounds”.
In addition, a study by IDC found that for five-year-old PCs running Windows XP, user productivity costs per PC per year nearly doubled from $177 in year two to $324 in year five, while IT labor costs per PC per year jumped from $451 in year two to $766 in year five. That’s a rise of 70 percent in three years.
Increasing Lack of Application Compatibility
New versions of many business applications are no longer compatible with Windows XP. True, you may have custom-developed software, however, it’s no longer a compelling reason not to migrate your PCs to the new OS, as you can run legacy applications within Windows 7 in a Windows XP mode. In fact, an OS migration is an ideal opportunity to rationalize all your applications. You may find you have been paying for software that is no longer used and can be reclaimed.
After April 8, 2014, there won’t be any assisted support options or online technical content updates. And, with no more support – which includes security fixes, non-security hotfixes, patches and updates – you’ll be exposing your systems to risk from attack. Beginning in April 2014, Windows XP will have a ‘zero day’ vulnerability forever.
An experienced IT Consulting firm can handle the planning of the migration, secure the licenses and perform the migration with minimal disruption of business activities. There is no reason to wait, and plenty of reasons to act – make it your New Year’s Resolution for 2014!
The National Emergency Number Association (NENA) has recently held their latest event: ICE 8, which focused on the progress of Next Generation 911 (NG911). NICE Systems participated in the event, from November 4-8, where the company was able to confirm interoperability of their NG911 recording solutions. Now, NICE Systems has a wide array of i3 interfaces, and complete compatibility for logging IP-based NG911 communications. While testing NG911 was a main focus of the event, the main goal was to see where the technology may be lacking.
According to the Sacramento Bee, communications will include voice, video and text. ICE 8 focused on testing these communications, as well as interfaces for logging and recording. These capabilities would allow multimedia and call data to be sent directly to Public Safety Answering Points (PSAPs).
However, the event wasn’t necessarily put in place to ensure that NG911 features were working properly. Urgent Communications reported that in fact, the testing was put in place to find out what may be broken. Michael Smith, the chief technologist for DSS Corp. and chairman of the ICE 8 Committee said that essentially it was all about “exposing the warts” of NG911.
Another goal of the committee was to make sure that all the standards were up-to-date. The ICE 8 committee wanted to create a process that would generate feedback to not only result in better standards, but also to eliminate confusion.
NENA also wanted to demonstrate the differences between NG911 and E911. According to Roger Hixon, NENA’s technical services director, NG911 will provide better logging and recording capabilities. Hixon explained that E911 has limited logging and selective routing. NG911 was specifically designed to log each individual component within a PSAP system. While Hixon is pleased with NG911, he would like the technology to eventually be able to generate reports on demand.
Dozens of public safety service providers were able to attend and test NG911 features. NENA President Bernard Brown, ENP said that new capabilities would improve emergency responses for all citizens. Eric Hines, Vice President of NICE Security Group also attended, and commented on the importance of the event in general. Ultimately, the technology would give public safety agencies flexibility, and the opportunity to use a variety of NG911 solutions.
For all of your logging and recording needs, contact Capture Technologies. We are proud to be your local experts in recording and NG911 technologies.
Are your company’s servers getting a little long in the tooth? In general, a company can avoid big expenses by updating its servers every three years. If it waits five years, the chance of a catastrophic failure (with our without any warning) goes up considerably.
Is it the hardware or software that needs to be replaced?
Hardware and software generally age at about the same rate. In other words, the machines need to be modernized at roughly the same interval as the server operating system is updated, give or take a few months.
So how do you know it’s time to replace your server?
1. It crawls. It never fails: the server that was amazingly fast ends up being agonizingly slow after a few years. To get an idea of why it’s so slow, take a look at both disk and CPU (central processing unit) usage. If it’s at about 80%, it’s time to start planning to replace it – it won’t get any better on its own.
2. It takes up too much support time. If the company’s server problems demand more support time than you are willing to commit, it’s time for an upgrade. Trying to save money by repeatedly fixing an aging computer will cost more in the long run than replacing it. Also, old and slow servers mean a less productive work force. Can you afford that?
3. There’s no more room. If the requirements of the software that runs on the server exceed the server’s specifications, then getting a new server may be indicated. It will cost more to try and manage a space or memory crisis in the short term than it will to think about the company’s long-term needs.
Having a Plan is Key
Rather than trying to prop up aging and failing technology, plan for an upgrade to meet your business needs for the next few years. If you wait for things to completely fail, decisions are made in a crisis setting to get the business running again, instead of with strategic goals in mind.
Paying attention to the age and health of your server—and using a little common sense—can tell you when you need an upgrade. If your servers are mission-critical, you will also need to have a disaster plan in place. An experienced IT Consultant can help you assess your business’s technology needs and help you source and implement the tools your company needs to grow.
Clare Computer Can Help
Knowing when to replace your servers and having a plan in place for this transitioning is part of the services offered by Clare Computer. IT server replacement in Oakland, Fremont, Hayward (all east bay locations) should be part of every company’s performance review. No matter your location or the size of your business, your servers can degrade over time or even disastrously fail as discussed in this blog. Please contact us if you’d like to start a discussion on this vital area of IT.
The post 3 Signs Your Servers Need to be Replaced appeared first on IT Consulting & Planning Blog | San Ramon, All East Bay.
Within the last year, 88 percent of K-12 schools have made significant changes to their security. Along with schools, hospitals have made changes as well. 52 percent of hospitals and healthcare institutions have modified their security in some way. Changes and upgrades to access control solutions, panic alarms, emergency notification systems and video surveillance solutions have been just the beginning of the changes that are being made. The mass shooting at Sandy Hook Elementary has unfortunately brought these changes to American communities. Fortunately, for integrative security, Capture Technologies provides solutions.
According to Campus Safety Magazine, 41 percent of Campus Safety K-12 survey takers have made, or will make many changes in the future to their school’s security plan in direct response to the active shooter at Sandy Hook. 47 percent said that they have or will make additional changes. In schools and districts big and small, they are taking their security seriously.
For hospitals and healthcare institutions, the response has been less immediate. However, more than half of these organizations have chosen to change their security plans due to the shooting. Their main focus has been on their public safety and emergency management programs.
While the shooting at Sandy Hook Elementary certainly wasn’t the only tragic incident last year, no other tragedy has had the same type of reaction within these organizations. Even after Hurricane Sandy, the Boston Marathon bombing and the Santa Monica, Calif. College mass shooting, response and security upgrades were only made between 27 to 39 percent.
As security needs change and evolve, organizations will continue to upgrade their solutions and services. Upgrading to new solutions, or integrating solutions will help to ensure the safety of students, faculty, staff and patients. At Capture Technologies, we understand these needs. We offer a variety of different security solutions for both education and healthcare. Ask us about our surveillance cameras, emergency duress solutions or access control systems. We are dedicated to making your community a safer place.
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